25 Apr 2023

Warning Signs Your IT Provider is Failing You

Managing IT infrastructure is a crucial aspect of any business today. It ensures that all systems are functioning efficiently and securely. Many businesses outsource this responsibility to IT Managed Service Providers (MSPs). However, choosing an MSP that aligns with your business’s needs can be daunting. When an MSP fails to deliver the expected level of service, it can negatively impact your business operations. This article will discuss the signs indicating it is time to switch to a new IT Managed Service Provider.

Inconsistent or Poor Communication

Communication is a critical component of any business relationship. The MSP should be available to answer your questions, provide project updates, and address any concerns. If an MSP consistently fails to communicate effectively, it may be time to seek a new provider. Poor communication can lead to misunderstandings and delays in project completion and ultimately impact your business’s productivity.

Lack of Proactive Support

An effective MSP should proactively identify and address potential problems before they become major issues. They should regularly monitor your systems for vulnerabilities, provide necessary updates, and implement patches to prevent security breaches. If your MSP is not providing proactive support, it may be time to switch to a new provider. A lack of proactive support can result in downtime, data loss, and increased security risks.

Inability to Meet Service-Level Agreements (SLAs)

Service-level agreements (SLAs) define the level of service the MSP is expected to provide. An MSP that consistently fails to meet SLAs is not providing the level of service that your business requires. If your MSP is not meeting its SLAs, it may be time to consider looking for a new provider. Failure to meet SLAs can result in significant business disruptions, lost revenue, and damage to your reputation.

Limited Expertise

An MSP should have the expertise to meet your specific business needs. If your business requires specialized support, such as compliance with industry regulations or management of specific software, your MSP should have the expertise to provide this support. If your MSP lacks the necessary expertise, consider a new provider. Working with an MSP that lacks the necessary expertise can result in suboptimal solutions, increased downtime, and potential security breaches.

Lack of Scalability

As your business grows, your IT needs will change. An effective MSP should be able to accommodate your changing needs and provide scalable solutions. If your MSP cannot keep up with your business’s growth, it may be time to find a new provider. A lack of scalability can result in decreased productivity, increased downtime, and lost revenue.

Increased Costs

One of the primary reasons businesses outsource to MSPs is to reduce costs. If your MSP consistently increases costs without providing additional value, it may be time to look for a new provider. Increased costs can negatively impact your business’s bottom line and limit your ability to invest in growth.

Conclusion

Choosing the right IT Managed Service Provider is critical to the success of your business. If your current MSP is not meeting your business needs, it may be time to consider switching to a new provider. Signs that indicate it is time to switch include inconsistent or poor communication, a lack of proactive support, an inability to meet SLAs, limited expertise, a lack of scalability, and increased costs. By recognizing these signs, you can take proactive steps to ensure your business’s IT infrastructure is in good hands.

EZETech is your go-to provider for IT expertise tailored to the exact needs of businesses promising quality of services and affordability. If you are looking for managed IT services, work with us today.

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07 May 2021

The Best Tech Gifts For Mother’s Day

Check out our recommendations for The Best Tech Gadgets For Mom

Mother’s Day is two days away, but it may not be too late to get a gift that will help bring mom into the future. Whether she is still quarantining or has her vaccination and is taking the world in stride again, it is always a good time to take that next step into modern technology. Below we are going to help give some last-minute ideas that can be found at most stores or let us be honest Amazon and other online shopping behemoths. 

To start with you can never go wrong with a new computer if you have a higher budget for Mother’s Day. There have been some amazing advancements in computers this past year, and it may be time for that perfect upgrade. We here at EZETech love the recent Lenovo and Microsoft laptop models and if your mom is someone who also likes to use a tablet, draw, and be creative there are plenty of laptops out there that fold and can be used as a tablet. For example, the new Microsoft surface is a perfect size and weight for carrying around and even comes with a stylus for those who want to write, draw and get creative. 

Second, there is always the option of getting your mom a new cellphone to show your appreciation this holiday. Every year, whether your mom is an apple fanatic or android lover, there is an option for the next generation mobile device. If she prefers a bigger screen the iPhone 12 Max would be an amazing gift this Mother’s Day, or if she wants something just as powerful but that can fit in the palm of the hand the new iPhone 12 Mini, or iPhone SE is what you may be looking for.

For those people, whose moms prefer the android however, the new Galaxy A71 5G would be a great budget option. If you have no budget for that perfect mother, the new Galaxy S21 should be your go to option. The new Galaxy S21 has a stunning new camera and will take dazzling photos for all those family outings that your mom would love to have documented. 

How would your mom like to have a robot sidekick to help with vacuuming and cleaning this year? At EZETech we are busy making sure that our clients are always happy and sometimes it is hard to find time to clean the office. That is why we have our own robot to help keep our workspace clean and sparkling. We are sure that your mom works just as hard as we do and would love that perfect partner in crime to help keep the house clean and functioning. The iRobot is a great budget option and at EZETech we like to use the Wyze Vacuum which can be controlled and setup through any smartphone using the Wyze app. 

With the amount of people staying home and quarantining this year, it may be the perfect opportunity to help get your mom started on a smart kitchen. You can start small and get an Automatic Touchless Soap Dispenser. This is a great way to help slow the spread of germs in the kitchen and making sure that every mother’s hope that their family is safe and healthy is a reality. You can also get her a Smart WiFi Instant Pot. This will make cooking easier and more convenient and allow her to manage the pot remotely from her smart phone and can even be connected to Alexa. There are many other smart devices that can be setup in the kitchen to make cooking more fun and convenient. 

Mother’s work hard and deserve some relaxation at home, so this year why not help your mom wind down with some great tech gadgets. We recommend looking into a massage gun which can help relieve sore muscles and help your mom reach a relaxed state in her down time. You can also get a back/shoulder or foot massager. These devices can be found everywhere and can even come with heat options to bring relaxation to that next level.  

Last, but not least, if your mom is someone who likes to exercise or go for runs after being cooped up in the house for too long due to Covid, a smart watch may be a great gift option. Smart watches like the apple watch, Samsung watch, and Fitbit keep track of movement, heart rate, and many other biometrics to help your mom track her workouts. We recommend the Apple watch for anyone who uses an iPhone and the Samsung watch for android users. The Fitbit is a great alternative option and will be more attractive to anyone on a budget. 

Mother’s day is the perfect time to show your mom just how important she is to you and the family. Some of these recommendations may be out of budget, but there is always the option of having the family pitch in and turning it into a family gift. Remember, mothers are just happy to spend time with their family and will be happy getting anything that comes from the heart. Happy Mother’s Day! 

 

 

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01 Feb 2021

Recent SonicWall Hack

SonicWall Hack

SonicWall Fell Victim to a Coordinated Hack

Recent SonicWall Hack

Today, in this digital world every company wants its network secure and tries to put different firewalls to protect its network from a cybersecurity breach. However, still, sometimes it becomes hard to protect their network and somehow hackers get their access to the company network and their vulnerabilities get exposed. Network breaches are common nowadays. Cybersecurity companies make sure to provide a secure network-hub by putting different firewalls and security measures around a network. Firewalls act as a barrier between unauthorized traffic to your infrastructure. It blocks every traffic which has no authorization to enter your network.

However, some attacks expose software vulnerabilities and there is no chance to prevent the breach. One of the most dangerous is zero-day vulnerability. As, for the name, it is named after the number of days, it’s been in the wild. Because in this breach, the developer has no time to prevent this attack and put a security patch. As we have discussed, it can happen to anyone and if there are any vulnerabilities in the system which can be easily exploited, then there are more chances of getting hacked easily. This happened to one of our partners and one of the most popular network device vendor companies, named ‘SonicWall’.

Last Friday, SonicWall was attacked by an exploit, which they called a ‘highly sophisticated’ threat. It was identified by engineers at‘SonicWall’. A coordinated attack on their internal systems was identified on Friday. A hacker had exploited a zero-day vulnerability on specific ‘SonicWall’ secure remote access products. On the first release, they told everyone that their SMA100 and Netextender devices were affected by the exploit. However, in the updated release, they mentioned affected and unaffected devices separately. They told their customers in a general way, that several devices were impacted by the exploit. However, on the second day, they released another press release on their website that specific devices were affected, not Netextender, which seems a big relief to their clients and partners. However, after spending hours on investigation they found out that only devices that are parted with their SMA 100 series appliances are having a zero-day vulnerability and they are still in their investigation.

SonicWall was very transparent about the issue, and provided different mitigation advice, they told their customers to enable multi-factor authentication using SonicWall SMA, Firewalls, and MySonicWall accounts. Multi-factor authentication gives extra security to their accounts.

EZETech as a vendor of SonicWall, we play an important part. We provide a series of mitigation. SonicWall recommends their customers to use two-factor authentication for their admin accounts because admin accounts are most important. In the last two months in an aspect of a security breach, SonicWall has become the fourth cybersecurity company to get hacked. The top three were FireEye, Microsoft, Malwarebytes. We have learned that network breaching has now become a serious and frequent matter which needs monitoring and remediation as soon as possible.

At EZETech, we want our clients to stay protected under our service. That is why our team is on alert since the news was released. We are taking all the safety measures and taking all the steps to mitigate this zero-day vulnerability. We will not compromise on the network security of our valuable clients.

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07 Jul 2020

High Quality & Affordable Security

Wyze Affordable Home Security

Wyze Not?

One of Wyze’s cofounders believed that the higher-quality, better-recognized brands were incredibly overpriced while the cheaper ones were unreliable. Wyze was built on the idea consumers deserved better than that.

Wyze is a company founded from a passion for providing customers access to high-quality products at great prices.

Costs are able to be kept low by partnering with the world’s most efficient manufacturers.

It is Wyze’s promise to continue to launch high quality, affordable smart home products that enrich people’s lives and make great technology accessible to everyone.

Wyze Camera vs Ring Camera

Wyze Cam

  • $20
  • 1080p Resolution
  • 110° field of view
  • Alexa and Google Assistance voice support
  • FREE cloud storage
  • FREE sound detection with smoke and carbon monoxide alarm detection
  • FREE person alerts
  • FREE time-lapse

Ring Indoor Cam

  • $60
  • 1080p Resolution
  • 140° field of view
  • Alexa voice support
  • Must pay for cloud storage
  • Privacy concerns

Wyze Products

Wyze Cam Pan

$29.99

  • 360 ° coverage in less than 3 seconds
  • 120º wide angle lens
  • 1080p HD images with stunning clarity
  • Works with Alexa and Google Assistant
  • Enhanced Night Vision

Wyze Cam V2

$19.99

  • Live stream with 8x Digital Zoom
  • Unique, Flexible Design
  • 110º wide angle lens
  • 1080p Full HD images with stunning clarity
  • Works with Alexa and Google Assistant
  • Enhanced Night Vision

Wyze Cam Outdoor

$49.99

  • Wire-free
  • Battery powered
  • Rechargeable batteries with 3-6 month usage
  • 1080p Full HD
  • PIR motion detection
  • IP65 weather-resistant
  • Enhanced Night Vision

Wyze Celebrating One Year with One Million Units Sold

Wyze cofounders started out at Amazon, where they got the idea to start their own business with all the principles that they learned while working at Amazon. Before launching their business, they traveled to China to find the most efficient way possible to manufacture their products.

When they came back from China they had their product, no name for their business, no customers, and no marketing budget. They were determined though. This determination lead to their goal of selling one million units in one year. On the very first day of their launch, Wyzecam.com sold out of their entire inventory. In less than 12 months, they sold their one millionth unit.

Call or stop by EZETech today to learn about how Wyze cameras could benefit you!

EZETech-Logo

(772) 237-7732

540 NW University Blvd., Suite 109

Port Saint Lucie, FL 34986

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11 Oct 2019

Windows 7 to Retire in 2020

Upgrading to Windows 10

Windows 7 to Retire in 2020

The wheel of technology waits for no one, and the upcoming end of life cycle for Windows 7 is just more evidence of that truth. Windows 7 was hailed as a breath of fresh air, especially after the general disapproval of Windows 8, and for good reason. Windows 7 was reliable, secure and familiar, harkening back to the faithful days of Windows XP. So, it’s easy to understand why so many users were somewhat reluctant to make the switch to Windows 10 upon its release. Hopefully, in this blog, I will show you that if you haven’t made the switch by now, you definitely should.

End of an Era

Windows 7 has been around for more than 10 years now and it has been (for the most part) a great proponent for the competency of Microsoft to put forth an operating system that is stylish, effective, and easy use and learn. Windows 7 is the familiar workhorse that has gotten us all through the last decade with relative ease and there are some of us that are reluctant to see it go. However, 10 years is an eternity in the tech world, and we knew that Microsoft would inevitably put Windows 7 to rest. Well, we now know that Microsoft will be officially discontinuing all support of Windows 7 come January 14th, 2020. Some of us who haven’t made the switch yet are quite sad to see it go, as demonstrated by some of the Windows 7 tribute videos surfacing on YouTube.

What’s Next for Windows 7

So, what exactly does the end of life cycle and discontinuation of support mean for Windows 7 and those who still use it as their operating system. Microsoft has decided that the best utilization of their development resources is to no longer dedicate any of them to Windows 7. This means there will be no future updates. No longer patching an operating system means that there will no longer be any features added, and any bugs left floating around in its code, are there to stay forever. Most importantly though, this means that there will no longer be any security updates for Windows 7. Meaning as time goes on, vulnerabilities will continue to pile up. Cyber security is a bit like an arms race between software developers like Microsoft and hackers. Developers put forth a software and inevitably someone somewhere decides they are going to find a bug or exploit they can use to take advantage of either a system or those who use it. So, developers patch those exploits until hackers are able to find more and then developers patch those as well. For the most part, companies like Microsoft have the manpower to keep major threats to your security at bay through diligent security updates. Well, with the end of support for Windows 7, you are no longer protected. Any vulnerabilities in your system are now there to stay and as more time passes the risks get worse as vulnerabilities become more well known, and new ones emerge. For most of us, in this day and age, such a risk to our systems and information is just not acceptable, doubly so if we’re talking about businesses and their systems.

Enter, Windows 10

Amidst the very real concern about the ever-deteriorating security of your Windows 7 system, there’s a simple and quite obvious solution. Making the switch to Windows 10. As Microsoft’s premier operating system, Windows 10 brings with it a slew of new features, as well as increased security.

Built-in Security

Windows Defender – Microsoft’s new antivirus and security suite now comes as part of the operating system. This means there’s nothing for you to download, and no need to concern yourself over adding a third-party antivirus if you don’t really want to.

Security Center – Windows Defenders Security Center is a comprehensive suite of security tools and reports designed to keep your pc safe and protected for the lifetime of Windows 10. This means your personal files as well as online activities are covered against things like spyware, malware and other threats from day one. 

Cloud Based Updates – Cloud Delivered Protection is a feature to Windows Defender that allows your factory incorporated protection to receive the latest threat definitions and the latest threat behavior detection, all of which is continuously updated via Microsoft servers so you never need to worry about whether your security is up to date.

Folder Access Control – Microsoft’s Protected Folders is an included feature which will greatly help to protect your more precious data from different kinds of ransomware attacks.

Quality of Life Improvements

Cortana Integration – Windows 10 includes Microsoft’s voice activated personal assistant, Cortana. Allowing you to effortlessly interact with your device. Search for specific items, photos, videos, open and close applications, launch PowerPoint presentations, all through personalized voice activation.

Edge Web Browser – Say what you like about Internet Explorer, and you’d probably be right, but to Microsoft’s credit, Microsoft Edge is quite an improvement that many of us hoped they would get around to implementing. Edge now gives Microsoft a browser worthy of being called a competitor to the other big browsers out there. If you like features like Cortana integration, page annotation, and syncing across windows devices, Edge may be a feature to keep your eye on.

Task View – If you don’t have a multi-monitor setup (or even if you do) running out of screen space can be a real hassle. Task view allows you to setup your workflow with several different virtual desktops. Sort of like having multiple tabs open in your web browser, virtual desktops lets you set up a very versatile workflow.

Parental Controls – The integrated parental controls in Windows 10 are no small feature. They’re quite robust, touting features like the ability to monitor their desktop activity with non-admin accounts, or the ability to monitor their internet activity and browsing history. Block access to websites or apps, get weekly reports on their screen time, and frequently used programs. With these types of controls, plus many more, Microsoft is making an earnest effort to give parents peace of mind.

One Drive – Microsoft’s inclusion of One Drive gives users the ability to have quick and easy access to cloud storage, from their desktop, right out of the gate. It’s easy to save files from one device and pull them right up on another device via cloud storage over One Drive. One Drive is also seamlessly integrated into Microsoft Edge, as well as Cortana.

Making the Switch To Windows 10?

When Windows 10 originally launched, it was easy and perhaps more importantly, free to upgrade from Windows 7 or Windows 8 Directly to Windows 10. Unfortunately for many people who did not take advantage of that, that time has passed. Microsoft no longer offers the free upgrade to Windows 10 and requires users to purchase a new license, which at the time of this writing is sold on Microsoft’s store page for $139 for Home Edition and $199 for Windows 10 Pro, certainly no small fee. On top of that it’s not guaranteed that you won’t need to back up all of your data so that it won’t be lost during the upgrade as often times a clean install of Windows is required.

The Secret?

Service providers like EZETech can really help, especially if you’re making the switch in a business or office setting. EZETech will make the switch virtually seamless to you or your employees, making sure all of your data and programs are copied over, all of your drivers for your hardware and devices are properly installed and that you’re Windows version is upgraded in the most secure way possible. To top it all off EZETech is a Microsoft partner, and may be able to help you upgrade at a lower cost than going it alone, perhaps even for free. So, we can see that it’s obvious that if you haven’t made the switch to Windows 10 yet, it’s something that should be done, and utilizing a service like EZETech to do it, is a no brainer.

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04 Sep 2019

Back That Thing Up

Image Courtesy of pexels.com 

DATA BACKUP

We all have data, some of us have a lot of data, some of us have way too much data. No matter who you are, your data is stored somewhere. This data could be family pictures, videos, personal information, contact information, patient health information, banking information or literally anything. The fact that it’s stored somewhere, unfortunately means that it’s vulnerable to be lost or stolen. To avoid your data being lost, it is important to complete data backups regularly.

 

DATA LOSS PREVENTION

If your information is important to you it needs to be protected, if it’s important to someone else like a client or customer, it needs to be backed up and backed up correctly. Oops! You just accidentally deleted that folder you needed? Oh no! Even worse, you have overwritten that important document and it’s gone! Well, luckily, you’re about to meet your first line of defense. Your system administrator can setup volume shadow services through Windows that can ‘instantly’ restore a file, a folder or even a whole drive. This data is typically stored locally on your machine, so there’s not much fuss to getting it back, it’s a feature within Windows Server that your IT administrator can make use of and can be a hassle saver. While that sure is convenient, it’s far from comprehensive, let’s talk more about the big-league solutions.

SERIOUS BACKUP SOLUTIONS

In the IT world, great measures must be taken to ensure that you have the ability to have your data ready to be recalled quickly and efficiently. Your data should be being synchronized with a server somewhere in your office in real-time. If you have a computer that goes offline, or has a major hardware failure, is that data gone? What if the hard drive has crashed and needs to be replaced? That’s what that big blinking server rack in the closet is for right? What if the servers disk experiences a head crash? A head crash happens to be a frighteningly common occurrence. Well if your infrastructure has been setup correctly there should be a second failsafe onsite that all your data is synchronized with, and in just a few short moments it can be recovered via failover by you or your network administrator.

SECOND FAILSAFES

Okay, so now you’re all set, right? Well, not quite. Many businesses have sadly suffered irreversible data loss due to disaster. What if your building floods from a hurricane, gets struck by lightning or has a fire in the server room? Scary stuff. What if your network has been breached and suddenly some person or persons from far across the world have locked you out of all of your precious data? They’ve used crypto malware to lock you out of everything your business needs to make money and are holding your livelihood ransom. This, of course, includes your onsite synchronized backup.

If you’re following the standard protocol (which I will get into below) that data is ‘still’ safe. Offsite backup through the cloud has you covered. It may take a bit of effort on your I.T. guys part (remember them come the holidays) but soon enough everything that was lost or stolen can be restored as it was, and those pesky hackers will be left without a leg to stand on.

IT’S NOT JUST OBVIOUS BEST PRACTICES, IT’S THE LAW

By following what’s called the 3-2-1 rule of data backup, you not only make sure you’re not left regretfully data-less, but you will be following many compliancy laws such as HIPAA for example. Compliancy laws like HIPAA require that your data be secured through backups and the best practice is 3 total copies of your data, 2 backup copies stored on different storage medias and at least 1 of them located offsite. In order to be compliant this data must be encrypted, not only at rest on your servers or anywhere it’s stored, but also in transit between devices.

CALLING FOR BACKUP WITH BACKUPS

There is clearly a lot that you not only ‘should’ be doing to protect your data, but if you are required to adhere to certain compliancy laws and standards, you ‘have’ to prevent data loss by law. While this stuff can get very complicated, very quickly, this is just the kind of thing a seasoned IT company or MSP like EZETech can handle for you with ease, helping you maintain compliancy and prevent a potential hard stop to your day to day operations.

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